Details: Job Summary and MissionThis position contributes to Starbucks success by applying knowledge of business requirements and systems technology to effectively support new projects and/or existing processes/applications while identifying, designing, and deploying enhanced process and technology solutions supporting the operational requirements and/or strategic initiatives of a specific business unit or function. Defines overall business requirements and provides process consulting on projects and sustainment initiatives of various scope and complexity. Coordinates functional requirements and solution design activities across initiative teams, various Information Technology (IT) groups, and business stakeholders to collaboratively develop effective solutions.  Leverages subject matter expertise to drive the resolution of more complex business technology challenges. Coaches and mentors less experienced analysts.Models and acts in accordance with Starbucks guiding principles.Summary of Key ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:Solution DeliveryProactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)Gathers, analyzes, and documents functional requirements to support the design and development of technology and/or process solutionsLeverages relevant process and technology expertise to propose appropriate solution optionsTranslates business requirements into technology solutions.  Clearly defines and communicates targeted functional solution via functional design specifications.  Verifies technical designs satisfy functional requirements.Leads iterative solution design and prototyping effortsCoordinates solution delivery activities with vendors as requiredSupports project initiation efforts by assisting in the definition of project scope and the development of work plans, estimates, and timelinesProduction SupportLeverages subject matter expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root causeCoordinates issue resolution efforts across peer support groups, technical support teams, and vendors as requiredEffectively coordinates and communicates issues resolution with end-usersCorrelates related production issues and assesses trends to identify broader improvement opportunitiesCoordination/Leadership Effectively facilitates/negotiates through challenging situations Interfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partners Leads/influences groups though effective decision making May lead project teams or direct the activities of a given project phase Supports the development of less-experienced analysts through coaching and mentoring Supports team building and internal process improvement efforts Relates system solutions to broader organization strategies and objectives

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