Details: Job Summary and MissionThis position contributes to Starbucks success by applying knowledge of business requirements and systems technology to effectively support new projects and/or existing processes/applications while identifying, designing, and deploying enhanced process and technology solutions supporting the operational requirements and/or strategic initiatives of a specific business unit or function. Defines overall business requirements and provides process consulting on projects and sustainment initiatives of low-to-moderate scope and complexity. Coordinates functional requirements and solution design activities across initiative teams, various Information Technology (IT) groups, and business stakeholders to collaboratively develop effective solutions. Leverages subject matter expertise to drive the resolution of more complex business technology challenges. Coaches and mentors less experienced analysts.Models and acts in accordance with Starbucks guiding principles.Summary of Key ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:Solution DeliveryProactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)Gathers, analyzes, and documents business requirements to support the design and development of technology and/or process solutionsLeverages relevant process and technology expertise to propose appropriate solution optionsTranslates business requirements into technology solutions. Clearly defines and communicates targeted functional solution via functional design specifications. Verifies technical designs satisfy functional requirements.Leads iterative solution design and prototyping effortsCoordinates solution delivery activities with vendors as requiredLeads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results. Creates system and end-user documentation to support new system implementation, enhancement deployment, and incident management efforts. Delivers training and performs knowledge transfer to team members as required.Supports project initiation efforts by assisting in the definition of project scope and the development of work plans, estimates, and timelinesProduction SupportLeverages subject matter expertise in analyzing and troubleshooting complex system/user issues to driveresolution and determine root causeCoordinates issue resolution efforts across peer support groups, technical support teams, and vendors asrequiredEffectively coordinates and communicates issues resolution with end-usersCorrelates related production issues and assesses trends to identify broader improvement opportunitiesCoordination/LeadershipEffectively facilitates/negotiates through challenging situationsInterfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partnersLeads/influences groups though effective decision makingMay lead project teams or direct the activities of a given project phaseSupports the development of less-experienced analysts through coaching and mentoringSupports team building and internal process improvement effortsRelates system solutions to broader organization strategies and objectives

View the original article here